Can I upgrade or downgrade from one plan to another?

Yes. You can upgrade from one domain plan to another at any time. You may only downgrade at the end of your contract.

What happens if I go over my allowance of bandwith transfer?

If you go over, you will be billed for the overage at $2 per gig, and if you think this will be an ongoing thing then we suggest an upgrade to the next plan. If you are already on the large plan then we will work with you to find the best solution to your needs.

What happens if I go over my HD space allowed for the plan I signed up for?

If you go over HD storage space allowed you will be charged $2 per 10 MB you go over per month.

What is virtual Web Hosting?

We specialize in virtual web hosting, which means you can find a home for your web site on our high performance web servers and establish your presence on the Internet with your own unique domain name. This is a cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and round the clock technical support, all at a fraction of the cost of doing it yourself.

What's MacSurf's DNS information?

Primary Name Servers: NS1.MacSurf.com
Primary IP Address: 207.44.132.82
Secondary Name Servers: NS2.MacSurf.com
Seconday IP Address: 207.44.133.229

How do I setup domain-aliases/pointers/sub-domains?

Assume for this example that you have a domain mydomain.com. When we setup this domain we automatically setup a few domain aliases: www.mydomain.com, mail.mydomain.com and ftp.mydomain.com. Depending on your plan you may be able to create a number of subdomains. We operate with two terms: Alias-subdomains and User-subdomains.

For the example here, anything under your domain name we call a user-subdomain. This could for example be: gallery.mydomain.com, forums.mydomain.com, joe.mydomain.com. User-subdomains are automatically created every time you create a user in the system. In this example you just need to create the users gallery, forums and joe. In each of these users home-directory will be a "public_html" directory, and whatever that contains will be the content of that user-subdomain. User-subdomains are also available as standard user websites under the main domain, i.e. mydomain.com/~gallery, mydomain.com/~forums and mydomain.com/~joe.

Any other domain names, for example myotherdomain.com or mydomain.net, we consider Alias-subdomains. Alias-subdomains are setup on request - simply open a ticket in the helpdesk with the Alias-subdomain you would like to add. You can find the URL to the helpdesk in the welcome mail you received when you signed up.

For both User- and Alias-subdomains we have to add DNS entries. Please open a ticket in the support desk for this.


Do you accept International orders?

Absolutely! We are pleased to host customers from all over the world.

Do you provide hosting for adult sites?

No. We do not allow adult content on MacSurf.com.

What does the control panel allow me to do?

The control panel allows you to control and set almost all of the parameters available on your domain. It is also where you'll be able to setup mail aliases, access web-based e-mail, view site statistics, and protect access to directories on your website. There is online help for the control panel

Do I get shell access?

Yes, only certain plans — though our servers are protected against plain telnet sessions. To get shell access you'll need to use a Secure Shell (SSH) client application. Several good ssh clients are available, some free and some commercial.

Can I have anonymous FTP or SSL on my website?

Yes, only certain plans -- you'll have to convert to a unique IP based site, and you'll have to pay the setup and monthly costs ($25 setup and $2 per month for the unique IP).

Can I use standard .htaccess controls to directories and files?

Yes. If you do NOT use FrontPage or FrontPage extensions, you can use .htaccess. Otherwise, you must use the FrontPage Permissions Management Interface utility in your control panel to control file and directory access. You cannot use both. Do not manually create or edit .htaccess files if you are using FrontPage extensions. This does cause problems.

What, specifically, do you do to prevent spam from reaching our mail boxes?

All incoming mail is checked against the RBL (Relay Block Lists) of ordb.org and the dynamic spam-blocking of spamcop.net. We find that between the two we have a good balance of catching most spam while not preventing legitimate mail from entering.

Can we ban specific IP addresses or ranges?

Yes. We can ban an IP address or range from the server. Please provide the details of any offence and the specifics of how you determined the IP address to ban and what steps you took to identify the source.

What if I forgot my password?

Just open a ticket in our helpdesk and we will reset your password(s). As long as you can get into your site control panel, you can change/reset most passwords yourself.

What about system maintenance?

Every computer system has to have system maintenance. Typically, we will keep the server running for as long as possible with with minimal reboots and changes. We maintain a better than 99.75% uptime. Most maintenance will be done in non-peak times. We will send out an email when there is a planed downtime on the server.